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Threads node

A Threads node lets you create issues in your configured ITSM tool β€” such as Jira or Linear β€” directly from your flow. For example, if your flow detects cost anomalies over a certain threshold, it can automatically create a ticket with all the relevant details. This saves time and ensures every significant issue is logged without any manual intervention.

Before you begin​

Your ITSM tool should be connected to the DoiT platform.

Required permissions​

  • Your DoiT account needs the Thread Manager permission.

  • You do not need an account in the ITSM tool to create threads in the DoiT console.

Create a ticket​

You can create a ticket from a flow by adding a DoiT action node to your flow and selecting the Create a thread action.

  1. When adding a node, from Actions, select DoiT. The Find DoiT actions pane is displayed.

  2. Search for the Threads service.

  3. Select the Create a thread action.

  4. Configure the Create a thread action. If you have connected both Jira and Linear, the Create Thread action node allows you to choose which ITSM tool you want to use. If only one integration is connected, CloudFlow uses that integration automatically. You can reference values from previous nodes in the fields using the + button; see Parameter types.

    For Jira, configure the following fields:

    • Project: Select the Jira project in which to create the ticket. The list of available projects is fetched from your Jira instance.

    • Issue type: Select the category for the ticket, for example, Epic, Task, or Bug. The list of available issue types is fetched from your Jira instance.

    • Fields: Configure any additional fields required by your Jira instance, for example, Summary, Priority, Component, and so on. The list of available fields is determined by the project and issue type you've selected.

    Create a Jira thread

    For Linear, the following fields are available:

    • Team: Select the Linear team that will be responsible for this ticket.

    • Title: Enter a title for the Linear issue.

    • State: Select the state for the issue (for example, Backlog or In Progress). The available states depend on the selected team.

    • (Optional) Description: Enter a description for the issue.

    • (Optional) Labels: Select one or more labels to apply to the issue. The available labels depend on the selected team.

    • (Optional) Priority: Select the priority level for the issue (for example, Urgent, High, Medium, Low, or No priority).

    Create a Linear thread

Test​

Select Test to test the node.

See also​

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