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Account assumption

To help troubleshoot your DoiT account, DoiT support engineer, technical account manager, or account manager may need to assume the role of a user from your organization. The account assumption feature allows DoiT personnel to access your DoiT account for your chosen duration.

Admins can also view the DoiT console as another user within their organization. This lets admins troubleshoot issues, verify permissions, or review what a team member sees, giving you greater control and faster resolution times.

Required permission to enable account assumption​

To enable account assumption for DoiT personnel, you need:

  • Users Manager

Enable account assumption​

To enable account assumption:

  1. Sign in to the DoiT console, select the gear icon () from the top navigation bar, and then select Users and access.

  2. Select Account assumption from the left-hand menu.

  3. Use the toggle button to enable account assumption.

    Account assumption settings

  4. To specify for how long the access remains valid.

    You can select a specific Access end date using the date picker, or select the checkbox to Allow indefinite access.

  5. Save your configuration.

View as another user​

Admins can use the View as action on a non-Admin user's profile page to view the DoiT console as that user.

Prerequisites​

  • You must have the Admin role for the DoiT account.

    Note

    The Users Manager permission is not required to use View as.

  • The feature must be enabled for your DoiT account by DoiT.

Start a session​

  1. Sign in to the DoiT console, select the gear icon () from the top navigation bar, and then select Users and access.

  2. Select a non-Admin user from the users list to open their profile.

  3. Select View as name to begin viewing the console as that user.

    View as button on non-admin user profile page

Scope​

To maintain data governance and protect user privacy, View as operates as follows:

  • You cannot view the console as another Admin user. The View as button is not shown on Admin user profiles.

  • For security and privacy protection, View as sessions automatically expire after 30 minutes.

Auditing​

All actions you perform while viewing as another user are recorded in the audit log and attributed to you as the acting user. The audit log records when a View as session starts and ends, the Admin who started the session, the user whose view was accessed, and any actions taken during the session.

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