Contextualized insights for AWS accounts

You can grant Ava access to individual AWS accounts in your AWS organization. This provides a secure way to generate contextualized and granular insights for specific accounts, without exposing data from your entire AWS organization. Ava can investigate issues and provide more tailored, precise, and relevant answers for your individual AWS accounts. For example, Ava can answer questions like, What is the CPU utilization of i-0123456789abcdef0 for the last 24 hours, List all resources that are not tagged with a Project tag, and Which services are contributing to my bill this quarter?

Note

When creating support requests for specific AWS accounts, Ava is only able to retrieve information from AWS accounts for which you have granted Ava access and that are enabled. This direct access enables more efficient troubleshooting and resolution. Without this access, Ava will guide you through the process of manually retrieving information from your account.

To do this:

• Grant Ava access to your AWS accounts, and then enable them.

• Add the AWS accounts that you want to use to Ava.

Grant access and enable your AWS accounts

When granting Ava access to your AWS accounts:

• Your DoiT account must have the Manage settings permission.

• The DoiT platform is granted read-only access to your AWS accounts.

1. Sign in to the DoiT console.

2. Select

   from the bottom right-hand corner or the top navigation bar.

3. Select the context icon. A list of the available AWS accounts in your AWS organization is displayed. You can see the accounts that are already enabled and which are pending enablement.

   

4. Select Grant Access next to an account to which you want to grant Ava access.

5. To agree to DoiT's terms of service, select the I have read and agree to the terms above checkbox and select Accept.

6. You must apply a CloudFormation stack that enables DoiT access to your AWS accounts. The CloudFormation stack only needs to be applied once.

   Note

   If you have already applied the CloudFormation stack when connecting your AWS acccount or when integrating a new asset, you will not see this option.

7. Sign in to the AWS Management Console, and follow the instructions to apply the CloudFormation stack. After the stack is applied, the permissions are set on your AWS account, but Ava does not have access until you enable the account with Ava.

8. Once the stack is applied, go back to Ava and use the toggle button to enable the account.

   

9. Select Save. Repeat these steps for each account to which you want to grant Ava access.

Add your AWS accounts to Ava

Once your AWS accounts have been enabled, you can add the accounts that you want Ava to use.

1. Sign in to the DoiT console.

2. Select

   from the bottom right-hand corner or the top navigation bar.

3. Select the plus icon (＋).

4. Select AWS accounts. A list of available AWS accounts is displayed.

   

5. Select the plus icon (＋) next to the accounts you want Ava to use.

   

   Ava will now answer your questions within the context of the AWS account. You can remove an account at anytime by repeating the same steps.