Manage conversations

Ava allows you to manage your conversations, enabling you to perform tasks such as uploading files, sharing conversations with team members, deleting chats, and creating expert inquiries.

Note

The steps on this page apply to Chat history in the DoiT console. If you use Ava in Slack, conversations live in Slack assistant threads and are not the same as console chat history.

Conversations are managed in the Chat history, where Ava stores them. To access your Chat history:

• If Ava is maximized, check the left sidebar.

• If Ava is minimized, select the conversation from the Chat History drop-down list.

Upload files

You can upload files and images to Ava to get answers, summaries and insights about your content.

• A maximum of 2 files can be uploaded to each conversation, and each file can be up to 10 MB.

• Supported file types include text files (TXT), code files (SQL, JSON), image files (PNG, JPEG), tabular data files (CSV), and document files (PDF).

You can review your uploaded files in your recent conversations in Chat history. Similarly, you can delete conversations that you uploaded files to.

1. Sign in to the DoiT console.

2. Select the plus icon (＋).

3. Select Upload a file.

4. Browse to the location of the file you want to upload and select Open.

Copy Ava's responses

You can copy Ava's responses to use them in another file or application.

Note

This option is not available for responses that contain reports.

1. Sign in to the DoiT console.

2. Either:

   • Start a chat. Once Ava has finished her answer, the Copy button becomes available.

   • In Chat history, find the response you want to copy.

3. Select the Copy button.

   

   The content is copied to your clipboard. You can now paste it into another file or application.

Export Ava's responses

You can export Ava's responses as a PNG.

1. Sign in to the DoiT console.

2. Either:

   • Start a chat. Once Ava has finished her answer, the Export button becomes available.

   • In Chat history, find the response you want to export.

3. Select the Export button.

   

• The image is saved in your Downloads folder. You can check your browser settings to confirm the default download location.

• The name of the exported image is ava_message.png. We recommend renaming this to a more descriptive name.

• A response is exported as one image, irrespective of its length.

Delete a conversation

To delete a conversation:

1. Sign in to the DoiT console.

2. Select the chat you want to delete in Chat history.

3. Select the kebab menu (

   ).

4. Select Delete Conversation.

Share a conversation

You can share an Ava conversation with other members of your DoiT tenant by generating a unique link. Anyone in your tenant who has the link can view the shared conversation.

Note

The shared link includes only the messages that exist at the time you create the link. Any messages added after sharing are not included.

Sharing works only within your DoiT tenant. Users outside your tenant cannot open a shared link, even if they have the URL.

To share a conversation:

1. Sign in to the DoiT console.

2. Open the conversation you want to share.

3. In the chat toolbar, select the Share icon (

   ).

   

4. In the Share conversation dialog, select Create link and copy.

   

   The link is created and copied to your clipboard. Paste the link into your browser to open the shared conversation, or share it with other members of your tenant.

Manage conversation links

To manage your shared links, select the Share conversation icon to open the Share conversation dialog. From here you can:

• Select Copy link to copy an existing conversation link.

  

• Select Delete link to delete a shared conversation link. Once deleted, the link no longer works for anyone.

  

Open a shared conversation

When you open a shared conversation link, you can view the read-only conversation. A banner at the top indicates who shared the conversation.

To continue the conversation with your own follow-up questions, type a message in the text field. Ava creates a private copy of the shared conversation in your own chat history, and your new messages are added to that copy. The original shared conversation is not affected.

Create an expert inquiry

Note

This feature is available to the following customers:

• DoiT Cloud Intelligence Enhanced tier and above
• DoiT Heritage customers

If Ava does not answer your question, or you require help from our support team, Ava can help you create an expert inquiry. Ava ensures that accurate and complete information is captured, categorizes and prioritizes the inquiry, and routes the inquiry to the correct team, offering you a faster and more efficient way to create inquiries.

To ask Ava to create a new expert inquiry:

1. Sign in to the DoiT console.

2. You can either:

   • Ask Ava to help you create a new inquiry, for example, Can you help me open an inquiry?

     Note

     Ava always attempts to answer your questions. An inquiry is only created when you explicitly ask Ava to create one.

   • In Chat history, select the chat from which you want to create an expert inquiry Select the kebab menu (

     ) and Open request.

3. In How can we help you today?, Ava summarizes your conversation. Add or change the description of the issue, depending on your requirements.

   

4. Select the Severity of your inquiry:

   • General Guidance: You have general questions about a product.

   • System Impaired: An issue is impairing your systems.

   • Production System Impaired: An issue is impairing your production systems.

   • Production System Down: An issue is causing downtime to your production systems.

5. Select the Cloud Platform of the issue you are facing.

6. Select the Product of the issue you are facing.

7. Depending on your cloud provider, select the AWS account or Azure subscription of the issue you are facing.

8. Select Submit to create an inquiry.

9. (Optional) To expedite your inquiry, we need temporary read-only access to your Cloud environment. Access is automatically removed when the inquiry is resolved. The method you use depends on your cloud provider.

   Note

   This is not applicable to Azure.

   • AWS. Select Deploy stack.

     

   • Google Cloud. Copy and run the code from the code block provided. See also Support access to Google Cloud.

     

To view your newly created inquiry, select Get expert advice from the top navigation mega menu, and then select View all expert inquiries to see a complete list of your inquiries.