Manage conversations

Ava allows you to manage your conversations, enabling you to perform tasks such as deleting chats and creating support tickets.

Conversations are managed in the Chat history, where Ava stores them. To access your Chat history:

• If Ava is maximized, check the left sidebar.

• If Ava is minimized, select the conversation from the drop-down next to the Start new chat button.

Delete a conversation

To delete a conversation you don't want to store any longer:

1. Sign in to the DoiT console and select from the bottom right-hand corner.
2. Select the chat you want to delete in Chat history.
3. Select .
4. Select Delete Conversation.

Create a support request

Note

This feature is available to the following customers:

• DoiT Cloud Intelligence Enhanced tier and above
• DoiT Heritage customers

If Ava does not answer your question, or you require help from our support team, Ava can help you create a support ticket. Ava ensures that accurate and complete information is captured, categorizes and prioritizes the ticket, and routes the ticket to the correct team, offering you a faster and more efficient way to create support tickets.

To ask Ava to create a support request:

1. Sign in to the DoiT console, and select

   from the bottom right-hand corner.

2. You can either:

   • Ask Ava to help you create a support ticket, for example, Can you help me open a ticket?

     Note

     Ava always attempts to answer your questions. A support ticket is only created when you explicitly ask Ava to create one.

     

   • In Chat history, select the chat from which you want to create a support request. Select

     and Open support ticket.

3. In How can we help you today?, Ava summarizes your conversation. Add or change the description of the issue, depending on your requirements.

   

4. Select the Severity of your request:

   • General Guidance: You have general questions about a product.

   • System Impaired: An issue is impairing your systems.

   • Production System Impaired: An issue is impairing your production systems.

   • Production System Down: An issue is causing downtime to your production systems.

5. Select the Cloud Platform of the issue you are facing.

6. Select the Product of the issue you are facing.

7. Depending on your cloud provider, select the AWS account or Azure subscription of the issue you are facing.

8. Select Submit to create a ticket.

9. (Optional) To expedite your request, DoiT needs temporary read-only access to your Cloud environment. Access is automatically removed when the service request is resolved. The method you use depends on your cloud provider.

   Note

   This is not applicable to Azure.

   • AWS. Select Deploy stack.

   • Google Cloud. Copy and run the code from the code block provided. See also Support access to Google Cloud.

To view your newly created ticket, select Consulting and support from the Services drop-down list.