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Manage conversations

Ava allows you to manage your conversations, enabling you to perform tasks such as uploading files, deleting chats, and creating support tickets.

Conversations are managed in the Chat history, where Ava stores them. To access your Chat history:

  • If Ava is maximized, check the left sidebar.

  • If Ava is minimized, select the conversation from the Chat History drop-down list.

Upload files​

You can upload files and images to Ava to get answers, summaries and insights about your content.

  • A maximum of 2 files can be uploaded to each conversation, and each file can be up to 10 MB.

  • Supported file types include text files (TXT), code files (SQL, JSON), image files (PNG, JPEG), tabular data files (CSV), and document files (PDF).

You can review your uploaded files in your recent conversations in Chat history. Similarly, you can delete conversations that you uploaded files to.

  1. Sign in to the DoiT console.

  2. Select the plus icon (＋).

  3. Select Upload a file.

  4. Browse to the location of the file you want to upload and select Open.

Copy Ava's responses​

You can copy Ava's responses to use them in another file or application.

Note

This option is not available for responses that contain reports.

  1. Sign in to the DoiT console.

  2. Either:

    • Start a chat. Once Ava has finished her answer, the Copy button becomes available.

    • In Chat history, find the response you want to copy.

  3. Select the Copy button.

    Export Ava conversation as image

    The content is copied to your clipboard. You can now paste it into another file or application.

Export Ava's responses​

You can export Ava's responses as a PNG.

  1. Sign in to the DoiT console.

  2. Either:

    • Start a chat. Once Ava has finished her answer, the Export button becomes available.

    • In Chat history, find the response you want to export.

  3. Select the Export button.

    Export Ava conversation as image

  • The image is saved in your Downloads folder. You can check your browser settings to confirm the default download location.

  • The name of the exported image is ava_message.png. We recommend renaming this to a more descriptive name.

  • A response is exported as one image, irrespective of its length.

Delete a conversation​

To delete a conversation:

  1. Sign in to the DoiT console.

  2. Select the chat you want to delete in Chat history.

  3. Select the kebab menu (

    ).

  4. Select Delete Conversation.

Create a support request​

Note

This feature is available to the following customers:

  • DoiT Cloud Intelligence Enhanced tier and above
  • DoiT Heritage customers

If Ava does not answer your question, or you require help from our support team, Ava can help you create a support ticket. Ava ensures that accurate and complete information is captured, categorizes and prioritizes the ticket, and routes the ticket to the correct team, offering you a faster and more efficient way to create support tickets.

To ask Ava to create a support request:

  1. Sign in to the DoiT console.

  2. You can either:

    • Ask Ava to help you create a support ticket, for example, Can you help me open a ticket?

      Note

      Ava always attempts to answer your questions. A support ticket is only created when you explicitly ask Ava to create one.

      Ask Ava to create a support ticket request

    • In Chat history, select the chat from which you want to create a support request. Select the kebab menu (

      ) and Open support ticket.

  3. In How can we help you today?, Ava summarizes your conversation. Add or change the description of the issue, depending on your requirements.

    Ava's support ticket request

  4. Select the Severity of your request:

    • General Guidance: You have general questions about a product.

    • System Impaired: An issue is impairing your systems.

    • Production System Impaired: An issue is impairing your production systems.

    • Production System Down: An issue is causing downtime to your production systems.

  5. Select the Cloud Platform of the issue you are facing.

  6. Select the Product of the issue you are facing.

  7. Depending on your cloud provider, select the AWS account or Azure subscription of the issue you are facing.

  8. Select Submit to create a ticket.

  9. (Optional) To expedite your request, we need temporary read-only access to your Cloud environment. Access is automatically removed when the service request is resolved. The method you use depends on your cloud provider.

    Note

    This is not applicable to Azure.

To view your newly created ticket, select Get advice from the top navigation bar, and then select Expert inquiry. Select View all tickets to see a complete list of your recent tickets.

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