Contracts

Contracts define the financial relationships and commercial terms between distributors, resellers, and end customers.

Effective scope

The effective scope of a contract depends on the tier where the contract is created.

• Tier 1 contracts: Contracts created for a distributor are base contracts. Pricing terms and billing rules defined in a base contract apply to all linked downstream tenants, including resellers (Tier 2) and end customers (Tier 3).

• Tier 2 contracts: Contracts created for specific resellers are Tier 2 contracts. A distributor creates a Tier 2 contract for an individual reseller to accommodate specific pricing and service agreements.

• Tier 3 contracts: Contracts created for an end customer are Tier 3 contracts. A reseller creates Tier 3 contracts for its end customers. A distributor can also create Tier 3 contracts on behalf of its reseller.

Access contracts

To view contracts assigned to a customer:

1. Sign in to the DoiT console, and select Customers from the top navigation bar.

2. Locate the customer of interest, select the customer name to open its details page.

3. Select the Contracts tab.

   

Contract status

Contracts can have one of the following statuses:

• draft: The contract is saved but not marked as ready yet. This state is manually set.

• scheduled: The contract is ready but not yet in effect (future start date).

• active: The contract is ready and in effect.

• cancelled: The contract has been cancelled.

• superseded: The contract has been manually marked as superseded.

• expired: The contract has passed its end date.

See also Change contract status.