Skip to main content

Contracts

Contracts define the financial relationships and commercial terms between distributors, resellers, and end customers.

Effective scope​

The effective scope of a contract depends on the tier where the contract is created.

  • Tier-1 contracts: Contracts created for a distributor are base contracts. Billing rules defined in a base contract apply to all downstream tenants, including resellers (Tier 2) and end customers (Tier 3).

  • Tier-2 contracts: Contracts created for specific resellers are Tier-2 contracts. A distributor creates a Tier-2 contract for an individual reseller to accommodate specific pricing and service agreements.

  • Tier-3 contracts: Contracts created for an end customer are Tier-3 contracts. A reseller creates Tier-3 contracts for its end customers. A distributor can also create Tier-3 contracts on behalf of its reseller.

Each tier's billing is calculated based on the contracts created for that tier. There is no fallback to upstream tiers if a downstream contract is missing.

Access contracts​

To view contracts assigned to a customer:

  1. In the DoiT console, select Customers from the top navigation mega menu.

  2. Locate the customer of interest, select Settings (the gear icon ) of the entry, and then select the Contracts tab.

    Contracts - list

Contract properties​

The Contracts tab displays the following properties for each contract:

  • Name: The contract name. You can select the contract name open the contract details page.

  • Version: The current version number of the contract and the data freshness info if applicable. A new version is created each time the contract is updated.

    • Data freshness info: Appliable only to end customer contracts. Indicates that a recent change to the contract is still being applied across invoices and reports.

  • Version date: When the current version was last saved. See also Compare contract versions.

  • Status: The status of the contract.

  • Start date, End date: The effective period of the contract.

Contract status​

Contracts can have one of the following statuses:

  • active: The contract is ready and in effect.

  • cancelled: The contract has been cancelled.

  • draft: The contract is saved but not marked as ready yet. This state is manually set.

  • expired: The contract has passed its end date.

  • scheduled: The contract is ready but not yet in effect (future start date).

  • superseded: The contract has been manually marked as superseded.

See also Change contract status.

Last updated on