Enable ticket sharing
By default, DoiT users can only view their own tickets. Ticket sharing provides additional visibility when multiple people are responsible for opening support requests.
- Billing Profile Admin
To enable ticket sharing:
Log in to the DoiT Console, select Services from the top navigation bar, and then select Consulting and support.
Select the gear icon in the upper-right corner of the page, and then select Enable Ticket Sharing.
If ticket sharing is already enabled, you'll see an option to Disable Ticket Sharing.
Once the ticket sharing is enabled, users in your organization will be able to view each other's tickets.