Manage default email CCs
You can configure a list of default email addresses to copy in (CCed) when new tickets are created for visibility of support requests.
Required Permissions: Billing Profile Admin
To edit the list of of default email addresses:
Log in to the DoiT Console, select Services from the top navigation bar, and then select Consulting and support.
Select the gear icon in the upper-right corner of the page, and then select Manage Default Emails List.
Add or remove email addressed as necessary.
Save your changes.