Manage default email CCs
To increase visibility of support requests, you can configure a list of default emails to copy in (CC) when new requests are created.
Required Permission
- Billing Profile Admin
To edit the list of of default email addresses:
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Log in to the DoiT console, select Services from the top navigation bar, and then select Consulting and support.
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Select the gear icon in the upper-right corner of the page, and then select Manage Default Emails List.
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Update the list of email addresses.
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Save your changes.
Tip
To copy in additional recipients on a specific request, add additional CCs when creating a new request or viewing a specific request.