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Manage default email CCs

To increase visibility of support requests, you can configure a list of default emails to copy in (CC) when new tickets are created.

Required Permission
  • Billing Profile Admin

To edit the list of of default email addresses:

  1. Log in to the DoiT Console, select Services from the top navigation bar, and then select Consulting and support.

  2. Select the gear icon in the upper-right corner of the page, and then select Manage Default Emails List.

    The Consulting and support page

  3. Update the list of email addresses.

  4. Save your changes.


To copy in additional recipients on a specific request, add additional CCs when creating a new request or viewing a specific request.