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Manage default email CCs

You can configure a list of default email addresses to copy in (CCed) when new tickets are created for visibility of support requests.

Note

Required Permissions: Billing Profile Admin

To edit the list of of default email addresses:

  1. Log in to the DoiT Console, select Services from the top navigation bar, and then select Consulting and support.

  2. Select the gear icon in the upper-right corner of the page, and then select Manage Default Emails List.

    The Consulting and support page

  3. Add or remove email addressed as necessary.

  4. Save your changes.