Manage default email CCs

To increase visibility of support requests, you can configure a list of default emails to copy in (CC) when new requests are created.

Required Permission

• Billing Profile Admin

To edit the list of of default email addresses:

1. Sign in to the DoiT console, select Expert inquiry from the top navigation bar. You'll see a list of your recent tickets. Select View all tickets to see a complete list.

2. Select the gear icon in the upper-right corner of the page, and then select Manage Default Emails List.

   

3. Update the list of email addresses.

4. Save your changes.

Tip

To copy in additional recipients on a specific request, add additional CCs when creating a new request or viewing a specific request.