Escalate support requests

To escalate a request:

1. Sign in to the DoiT console, select Expert inquiry. You'll see a list of your recent tickets. Select View all tickets to see a complete list.

2. Locate the request you want to escalate.

3. Open the request, select Escalate in the upper-right corner on the request page.

4. Select the reason for escalation, for example, Long resolution time, Business impact, Technical expertise, or Other.

   You can also add a comment about why you are escalating the request.