Escalate support requests
To escalate a request:
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Log in to the DoiT console, select Services from the top navigation bar, and then select Consulting and support.
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Locate the request you want to escalate.
NoteYou can only escalate your own support requests, not those created by others.
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Open the request, select Escalate in the upper-right corner on the request page.
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Select the reason for escalation, for example, Long resolution time, Business impact, Technical expertise, or Other.
You can also add a comment about why you are escalating the request.