Escalate support requests
To escalate a request:
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Sign in to the DoiT console, select Expert inquiry from the top navigation bar.
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Locate the request you want to escalate.
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Open the request, select Escalate in the upper-right corner on the request page.
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Select the reason for escalation, for example, Long resolution time, Business impact, Technical expertise, or Other.
You can also add a comment about why you are escalating the request.