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Escalate support requests

To escalate a request:

  1. Log in to the DoiT Console, select Services from the top navigation bar, and then select Consulting and support.

  2. Locate the request you want to escalate.


    You can only escalate your own support requests, not those created by others.

  3. Open the request, select Escalate in the upper-right corner on the request page.

  4. Select the reason for escalation, for example, Long resolution time, Business impact, Technical expertise, or Other.

    You can also add a comment about why you are escalating the request.