Request product training

We offer several resources to help you get the most out of DoiT's products.

Training	Description	Access training
Hands on training	Customized 1:1 training or pairing sessions with our Customer Success team, focused on your questions and use cases.	Create a request for hands on training.
Office hours	Small group sessions hosted by our Customer Success team where you can ask questions, receive advice, and brainstorm solutions related to DoiT's suite of products. Office hours are held twice per week in 1-hour slots, with schedules designed to cover various time zones.	To register for these sessions, sign in to the DoiT console, select Services from the top navigation bar, and then select Live & on-demand.
Getting started sessions	Live sessions designed to help you get up and running with DoiT's products quickly. They typically last 30 minutes and cover the basics of using our products.	To register for these sessions, sign in to the DoiT console, select Services from the top navigation bar, and then select Live & on-demand.

Create a request for hands-on product training

1. Sign in to the DoiT console, select Services from the top navigation bar, and then select Consulting and support.

2. Select Create new request in the upper-right corner of the page.

3. In Cloud Platform, select the DoiT console.

4. In the Product drop-down list, scroll down to Product training and select Product Training/Enablement. Select Next.

   Note

   Make sure you select Product Training/Enablement from Product Training rather than Training from Services. The second option is for requesting training from our CRE team. Refer to Professional Services.

5. In Issue severity, select General Guidance, and then select Next.

6. Provide details of your request.

   • Requester: Your email address.

   • Subject: A short description of the request.

   • Additional CCs: To copy in additional recipients on the current request. The DoiT console may automatically add your cloud vendor representative (e.g., account manager or customer engineer) to the list. Feel free to remove their email addresses if you do not wish to copy them in on your request.

     Tip

     To copy in additional recipients on all new support requests, use the Default Emails List.

   • Description: More information about the request, such as the product area you want to learn about, any challenges with tracking and understanding your spend, your availability, and a list of participants to invite.

7. Submit your request.