Request product training

We can offer you customized 1:1 training or pairing sessions with our Customer Success team, focused on your questions and use cases.

Create a request for hands-on product training

1. Sign in to the DoiT console, select Expert inquiry from the top navigation bar.

2. Select Create a request in the upper-right corner of the page.

3. In Cloud Platform, select the DoiT console.

4. In the Product drop-down list, scroll down to Training. Select Next.

5. In Issue severity, select General Guidance, and then select Next.

6. Provide details of your request.

   • Requester: Your email address.

   • Subject: A short description of the request.

   • Additional CCs: To copy in additional recipients on the current request. The DoiT console may automatically add your cloud vendor representative (e.g., account manager or customer engineer) to the list. Feel free to remove their email addresses if you do not wish to copy them in on your request.

     Tip

     To copy in additional recipients on all new support requests, use the Default Emails List.

   • Description: More information about the request, such as the product area you want to learn about, any challenges with tracking and understanding your spend, your availability, and a list of participants to invite.

7. Submit your request.