Canadian pre-authorized debits

DoiT supports Canadian pre-authorized debits (PAD) and works with Stripe, our payment service provider, to process payments from customers with a Canadian bank account using the Automated Clearing Settlement System (ACSS).

Required Permission

• Billing Profile Admin

Set up Canadian pre-authorized debits

If you have a Canadian bank account, you can set up Canadian pre-authorized debits payment when creating or editing a billing profile.

Tip

Canadian pre-authorized debits support both CAD and USD. Unless your account accepts USD debits, we recommend choosing CAD as your billing currency to avoid payment failures.

To set up Canadian pre-authorized debits for an existing billing profile:

1. Log in to the DoiT console, select Billing from the top navigation bar, and then select Billing profiles.

2. Select the billing profile name, or select the three dots menu (⋮) at the rightmost end of the billing profile entry and then select Edit.

3. Go to the Payment method section, select Credit Card or Bank account from the payment method drop-down.

4. Select Add new payment method, select Canadian pre-authorized debits and provide the information for a mandate that gives us authorization to debit an account, including:

   • Email
   • Institution number
   • Transit number
   • Bank account number
   • Full name (First and last name)

Pay with Canadian pre-authorized debits

We automatically initiate Canadian pre-authorized debits when your invoice is due.

Note

Canadian pre-authorized debits is a delayed notification payment method. It can take 3 calendar days to initiate a payment after collecting a mandate for the first time, and up to 5 business days after initiating a payment to confirm the success or failure of the payment. During this period, the status of your invoice will remain processing.