Skip to main content

Canadian pre-authorized debits

DoiT supports Canadian pre-authorized debits (PAD) and works with Stripe, our payment service provider, to process payments from customers with a Canadian bank account using the Automated Clearing Settlement System (ACSS).

Required Permission
  • Billing Profile Admin

Set up Canadian pre-authorized debits

If you have a Canadian bank account, you can set up Canadian pre-authorized debits payment when creating or editing a billing profile.

Tip

Canadian pre-authorized debits support both CAD and USD. Unless your account accepts USD debits, we recommend choosing CAD as your billing currency to avoid payment failures.

To set up Canadian pre-authorized debits for an existing billing profile:

  1. Log in to the DoiT console, select Billing from the top navigation bar, and then select Billing profiles.

  2. Select the billing profile name, or select the three dots menu () at the rightmost end of the billing profile entry and then select Edit.

  3. Go to the Payment method section, select Credit Card or Bank account from the payment method drop-down.

  4. Select Add new payment method, select Canadian pre-authorized debits and provide the information for a mandate that gives us authorization to debit an account, including:

    • Email
    • Institution number
    • Transit number
    • Bank account number
    • Full name (First and last name)

Pay with Canadian pre-authorized debits

We automatically initiate Canadian pre-authorized debits when your invoice is due.

Note

Canadian pre-authorized debits is a delayed notification payment method. It can take 3 calendar days to initiate a payment after collecting a mandate for the first time, and up to 5 business days after initiating a payment to confirm the success or failure of the payment. During this period, the status of your invoice will remain processing.