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Users and roles

Distributors and resellers can manage users of their downstream tenants.

Required permissions​

Distributor/reseller:

  • Admin role: Full access. This role allows you to view, add, and edit customers.

  • View Only role: This role allows you to view the user list but not invite, edit, or delete users.

Invite a new user​

To invite a new user:

  1. Sign in to the DoiT console, select Customers from the top navigation mega menu.

  2. Locate the customer of interest, select Settings (the gear icon

    ) of the entry.

  3. Select Users and roles from the left-hand sidebar, and then select Invite new user.

    Users and roles page.

  4. Fill in the required information for the new user.

    Invite new user.

    • Email, First name, Last name: The email address and the name of the user to invite.

    • User role: Specify the role of the invited user in the current tenant. (For the full list of supported permissions and pre-built roles, see Roles and permissions.)

    • Child tenant role (available when inviting a user into a distributor/reseller tenant): Specify the role a user gets when accessing downstream tenants. Select None to explicitly deny child tenant access to the new user. See Child tenant role.

    • Job function: The user's job function.

  5. Select Invite. The invited user will receive an email to activate the account in the console.

Manage users​

To edit or delete a user:

  1. Select Customers from the top navigation mega menu.

  2. Navigate to the Users and roles page of the target customer.

  3. Locate the user of interest.

  4. Select the kebab menu (⋮) at the rightmost end of the entry, and then choose an action:

    • Edit: To update the user information. Select Save changes when you finish editing.

    • Delete: To delete the user. You'll be prompted to confirm the deletion before it's executed.

Child tenant role​

Assigning a child tenant role allows permission cascading through the multi-tenant hierarchy without having to invite a user to each child tenant.

  • Distributor admin: Can assign child tenant roles to users in their own organization or in any of their reseller tenants.

  • Reseller admin: Can assign child tenant roles to users in their own organization only.

For example, if a distributor admin invites a user at the distributor level and assigns them a child tenant View Only role, then that role automatically applies when the user navigates into a downstream tenant, regardless of the depth in the tenant hierarchy.

Below are the allowed child tenant roles:

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