Escalate expert inquiries

To escalate an inquiry:

1. Sign in to the DoiT console, select Get advice, and then select View all expert inquiries. You'll see a complete list of all your inquiries.

2. Locate the inquiry you want to escalate.

3. Open the inquiry, select Escalate in the upper-right corner on the inquiry page.

4. Select the reason for escalation, for example, Long resolution time, Business impact, Technical expertise, or Other.

   You can also add a comment about why you are escalating the inquiry.