Create threads
DoiT Threads connects the DoiT platform with your Jira instance to track actionable insights assigned to teams in Jira. Creating Jira threads from insights helps you drive action to optimize, reduce waste, and facilitate organizational adoption of FinOps.
Prerequisites
Your Jira Cloud instance should have been connected with the DoiT platform. See Set up Jira integration.
Required permissions
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Your DoiT account needs the Thread Manager permission.
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You do not need a Jira account to create threads in the DoiT console.
Limitations
- Support for non-standard Jira configuration options is limited.
Create a thread
To create a Jira thread from an insight:
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Select Create thread on the insight detail page.
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Choose a project from the drop-down. The list of available projects is fetched from your Jira instance.
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Specify the issue type.
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Review and edit the issue summary and description, and fill in other fields as required by your Jira instance.
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Select Create thread.
Manage Jira threads
If there is already a thread created for an insight, you'll have the following options on the insight's detail page:
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View details of the linked thread.
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Manage the issue in Jira (you'll need the relevant permissions in Jira).
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Create a new thread.
Delete a Jira thread
To delete a Jira thread, you must delete the Jira ticket in your Jira instance first.
Once the Jira ticket is deleted, you'll see an error saying the thread couldn't be loaded on the insight's detail page. You can then delete the thread from the DoiT console and create a new one if necessary.
