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Shared Slack channel

You can create a shared Slack channel with DoiT for the following purposes:

  • Send notifications to the shared channel.

  • Facilitate communication with our support team if necessary after creating a support request via the DoiT Console.

  • Facilitate communication with your DoiT International Account Manager.

Note

To create a shared channel with Slack Connect, your Slack organization must be on a paid plan.

Create a shared channel​

To create a shared Slack channel:

  1. Log in to both the DoiT Console and Slack.

  2. In the DoiT Console, select the gear icon () from the top navigation bar, and then select Integrations.

    The Slack option

  3. Select Slack from the left-hand menu.

  4. On the Slack page, select Create shared Slack Channel.

    Tip

    The DoiT app for Slack and the shared Slack channel are two different components. They can be enabled or disabled independently.

  5. Follow the instructions to create the channel.

Configure your shared channel​

After creating your shared Slack channel, you can configure the channel from the same Slack page.

In the example below, there is a shared channel named #cmp-playground-com. You can copy the link of the Slack channel and share it with others to invite them to the channel.

The Slack settings page

Notifications​

You can send notifications to the shared Slack channel about:

  • Google Cloud or AWS cloud incidents: Get notified about new cloud incidents.

  • Cost Anomalies: Get notified when our system detects new abnormal usage in your cloud environment.

  • Google Cloud and AWS Quotas Utilization Alerts: Get alerted when your cloud platform quota utilization exceeds 80%.

  • Daily Cost Digest: Get a daily digest with an optional filter for cost attributions.

The shared Slack channel configuration options will be saved automatically whenever you make a change.

Support requests​

Note

We recommend that you always open support requests via the DoiT Console, which is the portal of our ticketing system.

When you reach out on the shared slack channel, your DoiT International Account Manager will be notified. If your Account Manager isn't able to respond within 10 minutes, we will prompt you to submit a support request via the DoiT Console.

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