get-ticket

dci get-ticket ticketId

Returns the details of a single support request by its ID.

Output

OK - Support request details returned.

By default dci renders the result as a table. Use --output json to get the full structure described below — see Output formats.

Field	Type	Description
`id`	integer (int64)	Ticket ID.
`subject`	string	The subject of the ticket.
`description`	string	The body of the initial ticket message.
`requester`	string	Email address of the ticket requester.
`severity`	string	Ticket severity. One of: `"low"`, `"normal"`, `"high"`, `"urgent"`.
`platform`	string	Platform of the ticket. One of: `"doit"`, `"google_cloud_platform"`, `"amazon_web_services"`, `"microsoft_azure"`.
`product`	string	Ticket product.
`platform_info`	string	The cloud asset identifier(s) the requester selected on the support form's asset-selector control — typically the GCP project ID, AWS account ID, Azure subscription ID, or equivalent. May contain multiple identifiers as a comma-separated list (no spaces) when the requester selected more than one asset, e.g. "111111111111,222222222222". Empty string when the ticket has no asset value (e.g. older tickets or tickets opened through paths that bypass the form selector).
`status`	string	Ticket status.
`createTime`	integer (int64)	The time when this ticket was created, in milliseconds since the epoch.
`updateTime`	integer (int64)	The time when this ticket was last updated, in milliseconds since the epoch.
`urlUI`	string	Link to the ticket in DoiT console.
`is_public`	boolean	Whether the ticket is public.
`tags`	array of string	Ticket tags, filtered by caller type. DoiT employee (doer) callers receive the full tag set verbatim, including internal namespaces (e.g. `tier/`, `synapse_`). Customer callers receive only tags under the `customer_tag/` namespace, with that prefix stripped (e.g. a tag added as `billing` reads back as `billing`). Always present; empty array when the caller has no visible tags.

Raw JSON schema

{
  "type": "object",
  "description": "Detailed information about a single support ticket.",
  "properties": {
    "id": {
      "type": "integer",
      "description": "Ticket ID.",
      "format": "int64"
    },
    "subject": {
      "type": "string",
      "description": "The subject of the ticket."
    },
    "description": {
      "type": "string",
      "description": "The body of the initial ticket message."
    },
    "requester": {
      "type": "string",
      "description": "Email address of the ticket requester."
    },
    "severity": {
      "type": "string",
      "description": "Ticket severity.",
      "enum": [
        "low",
        "normal",
        "high",
        "urgent"
      ]
    },
    "platform": {
      "type": "string",
      "description": "Platform of the ticket.",
      "enum": [
        "doit",
        "google_cloud_platform",
        "amazon_web_services",
        "microsoft_azure"
      ]
    },
    "product": {
      "type": "string",
      "description": "Ticket product."
    },
    "platform_info": {
      "type": "string",
      "description": "The cloud asset identifier(s) the requester selected on the support\nform's asset-selector control — typically the GCP project ID, AWS\naccount ID, Azure subscription ID, or equivalent. May contain\nmultiple identifiers as a comma-separated list (no spaces) when the\nrequester selected more than one asset, e.g.\n\"111111111111,222222222222\". Empty string when the ticket has no\nasset value (e.g. older tickets or tickets opened through paths that\nbypass the form selector).",
      "example": "cmp-playground"
    },
    "status": {
      "type": "string",
      "description": "Ticket status."
    },
    "createTime": {
      "type": "integer",
      "description": "The time when this ticket was created, in milliseconds since the epoch.",
      "format": "int64"
    },
    "updateTime": {
      "type": "integer",
      "description": "The time when this ticket was last updated, in milliseconds since the epoch.",
      "format": "int64"
    },
    "urlUI": {
      "type": "string",
      "description": "Link to the ticket in DoiT console."
    },
    "is_public": {
      "type": "boolean",
      "description": "Whether the ticket is public."
    },
    "tags": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "Ticket tags, filtered by caller type. DoiT employee (doer) callers\nreceive the full tag set verbatim, including internal namespaces\n(e.g. `tier/*`, `synapse_*`). Customer callers receive only tags\nunder the `customer_tag/` namespace, with that prefix stripped\n(e.g. a tag added as `billing` reads back as `billing`). Always\npresent; empty array when the caller has no visible tags."
    }
  }
}

Errors

On failure, dci prints a single error message — with a hint when one is available — and exits with a typed code your scripts can branch on. See Errors and exit codes for the full contract.

HTTP status	Exit code	Error code	Meaning
400	30	`VALIDATION_ERROR`	The arguments or request body were rejected. Review the command's flags and payload.
401	10	`AUTHENTICATION_FAILED`	Not signed in, or the API token is invalid. Run `dci login` or check `DCI_API_KEY`.
403	11	`PERMISSION_DENIED`	The DoiT user or the active customer context does not have access.
404	20	`RESOURCE_NOT_FOUND`	The requested resource does not exist. Check the identifier argument.
502, 503	40	`API_SERVER_ERROR`	The API failed to process the request. Retryable; contact DoiT support if it persists.

Aliases: id-of-ticket-get

Output​

Errors​

Output

Errors