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id-of-ticket-get 

dci id-of-ticket-get ticketId

Returns the details of a single support request by its ID.

Responses​

200 (application/json)​

OK - Support request details returned.

{
  "type": "object",
  "description": "Detailed information about a single support ticket.",
  "properties": {
    "id": {
      "type": "integer",
      "description": "Ticket ID.",
      "format": "int64"
    },
    "subject": {
      "type": "string",
      "description": "The subject of the ticket."
    },
    "description": {
      "type": "string",
      "description": "The body of the initial ticket message."
    },
    "requester": {
      "type": "string",
      "description": "Email address of the ticket requester."
    },
    "severity": {
      "type": "string",
      "description": "Ticket severity.",
      "enum": [
        "low",
        "normal",
        "high",
        "urgent"
      ]
    },
    "platform": {
      "type": "string",
      "description": "Platform of the ticket.",
      "enum": [
        "doit",
        "google_cloud_platform",
        "amazon_web_services",
        "microsoft_azure"
      ]
    },
    "product": {
      "type": "string",
      "description": "Ticket product."
    },
    "platform_info": {
      "type": "string",
      "description": "The cloud asset identifier(s) the requester selected on the support\nform's asset-selector control — typically the GCP project ID, AWS\naccount ID, Azure subscription ID, or equivalent. May contain\nmultiple identifiers as a comma-separated list (no spaces) when the\nrequester selected more than one asset, e.g.\n\"111111111111,222222222222\". Empty string when the ticket has no\nasset value (e.g. older tickets or tickets opened through paths that\nbypass the form selector).",
      "example": "cmp-playground"
    },
    "status": {
      "type": "string",
      "description": "Ticket status."
    },
    "createTime": {
      "type": "integer",
      "description": "The time when this ticket was created, in milliseconds since the epoch.",
      "format": "int64"
    },
    "updateTime": {
      "type": "integer",
      "description": "The time when this ticket was last updated, in milliseconds since the epoch.",
      "format": "int64"
    },
    "urlUI": {
      "type": "string",
      "description": "Link to the ticket in DoiT console."
    },
    "is_public": {
      "type": "boolean",
      "description": "Whether the ticket is public."
    },
    "tags": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "Ticket tags, filtered by caller type. DoiT employee (doer) callers\nreceive the full tag set verbatim, including internal namespaces\n(e.g. `tier/*`, `synapse_*`). Customer callers receive only tags\nunder the `customer_tag/` namespace, with that prefix stripped\n(e.g. a tag added as `billing` reads back as `billing`). Always\npresent; empty array when the caller has no visible tags."
    }
  }
}

400 (application/json)​

Bad Request - The server cannot process the request, often due to a malformed request.

{
  "type": "object",
  "description": "Standard error response structure.",
  "properties": {
    "error": {
      "type": "string",
      "description": "Detailed error message."
    }
  }
}

401 (application/json)​

Unauthorized - Invalid API key.

{
  "type": "object",
  "description": "Standard error response structure.",
  "properties": {
    "error": {
      "type": "string",
      "description": "Detailed error message."
    }
  }
}

403 (application/json)​

Forbidden - The client is not authorized to perform the request.

{
  "type": "object",
  "description": "Standard error response structure.",
  "properties": {
    "error": {
      "type": "string",
      "description": "Detailed error message."
    }
  }
}

404 (application/json)​

Not Found - The requested resource does not exist.

{
  "type": "object",
  "description": "Standard error response structure.",
  "properties": {
    "error": {
      "type": "string",
      "description": "Detailed error message."
    }
  }
}

Aliases: id-of-ticket-get, idofticketget