create-ticket-comment

dci create-ticket-comment <ticketId> [body]

Adds a comment to an existing support request. For customers, comments are always public. For DoiT employees, comments can be marked as private (internal notes) by setting the private field to true.

• ticketId — The unique identifier of the support request.

Pass the request body as name: value arguments or pipe JSON on stdin — see Command structure.

Examples

# Reply on a ticket.
dci create-ticket-comment <ticket-id> body: "We rotated the service-account key and the job now succeeds."

# Leave an internal note (DoiT employees only; `private` is ignored for customers).
dci create-ticket-comment <ticket-id> body: "Escalated to the BigQuery team.", private: true

# Post a longer comment from a file and capture the new comment's ID.
dci create-ticket-comment <ticket-id> --fields id,created --output json < comment.json

# comment.json
{"body": "Timeline: 09:00 job submitted, 09:05 stuck in PENDING, 12:10 cancelled and resubmitted."}

Request

Content-Type: application/json

Field	Type	Required	Description
body	string	yes	The text content of the comment. Must not be empty.
private	boolean		If true, creates a private internal note. Only honored for DoiT employees; ignored for customers. Default: false.

Raw JSON schema

{
  "type": "object",
  "description": "Request body for adding a comment to a support ticket.",
  "required": [
    "body"
  ],
  "properties": {
    "body": {
      "type": "string",
      "description": "The text content of the comment. Must not be empty."
    },
    "private": {
      "type": "boolean",
      "description": "If true, creates a private internal note. Only honored for DoiT employees; ignored for customers.",
      "default": false
    }
  }
}

Output

Created - Comment added to the support request.

By default dci renders the result as a table. Use --output json to get the full structure described below — see Output formats.

Field	Type	Description
id	integer (int64)	Comment ID.
body	string	The text content of the comment.
author	string	Stable comment-author attribution. User callers are represented by their verified email address; service-account callers use sa:<serviceAccountId>.
created	integer (int64)	The time when this comment was created, in milliseconds since the epoch.
attachments	array of object	File attachments on the comment.
attachments[].id	integer (int64)
attachments[].file_name	string
attachments[].content_url	string

Raw JSON schema

{
  "type": "object",
  "description": "A comment on a support ticket.",
  "properties": {
    "id": {
      "type": "integer",
      "description": "Comment ID.",
      "format": "int64"
    },
    "body": {
      "type": "string",
      "description": "The text content of the comment."
    },
    "author": {
      "type": "string",
      "description": "Stable comment-author attribution. User callers are represented by\ntheir verified email address; service-account callers use\n`sa:<serviceAccountId>`."
    },
    "created": {
      "type": "integer",
      "description": "The time when this comment was created, in milliseconds since the epoch.",
      "format": "int64"
    },
    "attachments": {
      "type": "array",
      "description": "File attachments on the comment.",
      "items": {
        "type": "object",
        "properties": {
          "id": {
            "type": "integer",
            "format": "int64"
          },
          "file_name": {
            "type": "string"
          },
          "content_url": {
            "type": "string"
          }
        }
      }
    }
  }
}

Errors

On failure, dci prints a single error message — with a hint when one is available — and exits with a typed code your scripts can branch on. See Errors and exit codes for the full contract.

HTTP status to exit code mapping

HTTP status	Exit code	Error code	Meaning
400	30	VALIDATION_ERROR	The arguments or request body were rejected. Review the command's flags and payload.
401	10	AUTHENTICATION_FAILED	Not signed in, or the API token is invalid. Run dci login or check DCI_API_KEY.
403	11	PERMISSION_DENIED	The DoiT user or the active customer context does not have access.
404	20	RESOURCE_NOT_FOUND	The requested resource does not exist. Check the identifier argument.

Related

• list-ticket-comments — List request comments
• get-ticket — Get a request
• create-ticket — Create a request
• update-ticket — Update a request
• API reference: POST /support/v1/tickets/{ticketId}/comments

Aliases: id-of-ticket-comments-post